Anti-Spam Practices

Admail.net makes every effort to ensure that no email originating from Admail.net servers is spam.

What methods do we employ to prevent the misuse of our service?

Admail.net has a strict service agreement which includes anti-spam policies that all customers must comply with to be able to use our service. If we determine one of our customers is in violation of our service agreement, we disable their Admail.net account immediately.

To enforce our policies Admail.net incorporates sophisticated anti-spam detection techniques and implements strong abuse prevention practices. These include the following:

• Limited Free Trial: A free trial of Admail.net provides a limited number of emails that can be sent, thereby virtually eliminating the possibility of our system being used by spammers. Any large mailings originating from the Admail.net system are from paying customers who have provided us with valid contact information.
• List Verification: Admail.net verifies all large lists. The list verification process includes a complete review of the list source, list age, collection methodology, confirmation practices, etc. New customer lists are tested before any volume mailings. Any list with questionable permission practices is rejected or must first be certified by LAB.
• List Inspection: All lists are periodically screened for known spamming characteristics. Data captured from our real-time signup form is stamped with the date and time as well as the originating IP address.
• Content Checks: All email campaigns are subject to random content checks in which they are reviewed for spam content. Any suspicious email content is reviewed by our abuse desk.
• Verification of From and Reply-to Ownership: Admail.net verifies the ownership of all email addresses used as From or Reply-to addresses in campaigns sent from our servers. This prevents any spoofing of sender identity.
• Abuse Desk: Our abuse email box is watched closely and all abuse complaints are processed promptly. We tabulate all reported abuse complaints by the associated sender and campaign. If a sender receives an unacceptable percentage of complaints, their account is disabled and the abuse team follows up with the customer directly.
• ISP and Blacklist Relations: Admail.net has standing relationships and ongoing dialogues with many of the leading ISPs and Blacklists. These include the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator or blacklist owner and would like to get in touch with us, please email abuse@admail.net.
• Email Marketing Pledge: We agree to uphold a strong, affirmative consent model, and support and enforce the terms of the Email Marketing Pledge, the guidelines established by the IAB (Interactive Advertising Bureau), NAI Email Service Provider Coalition (ESPC) and TRUSTe.
• Net Abuse Sightings and other online sources: Admail.net actively monitors various websites that report spam and abuse for references to Admail.net and takes appropriate action whenever necessary.

Admail.net adheres to the guidelines set forth in Project Lumos, which details technical specifications and requirements necessary for the development of a robust system designed to eradicate spam by providing ISPs and others with a means of securely identifying and authenticating email senders.