Frequently Asked Questions

Table of Contents

• Account Information
• List Builder (data & list management)
• Email Builder (email creation & deployment)
• Accu Trak (email tracking & statistics)
• Email and Spam Blockers
• Ad Agencies & Resellers
• Admail.net Company Information

Account Information

• I can't login. I am receiving the message "Invalid User name or Password". What do I do?
• Why can I not use Internet Explorer for Mac to create or access my account?
• Is my information and database secure with Admail.net?

List Builder (data & list management)

• Why are some of the fields I selected in my Customer Sign-up Form not available as an option when I upload a file?
• I have clicked "Upload File", but I am getting a "Page Cannot Be Displayed" error. What do I do now?
• I have different classifications and categories for my customers, how can I utilize them?
• I want to start using Interest Groups, but my list already has people in it. Can I move them into an Interest Group?
• What is the Interest Group Display Status?
• I'm using Interest Groups and the Customer Sign-Up Form. Is there a way to automatically place new sign-ups into a specific group or set of groups?
• How can I merge my Interest Groups?
• Can I use a purchased list (third party list)?
• Why isn't all of my data uploading?
• I do not want the "Powered by Admail.net" logo to appear on the bottom of my email. Can it be removed?
• How do I create a .CSV file?
• How do I migrate my contacts from Outlook 2010?

Email Builder (email creation & deployment)

• What if I need to send more emails than I contracted for?
• How do I send a test message?
• Can I send Flash and HTML?
• How do I set up Flash?
• How can I get my customers name to appear in my email message? Sometimes referred to as Mail Merge or Personalize.
• Can I send different emails to my sales staff and to my customers?
• Do you provide storage for images that I use in my campaign?
• I'd like to send additional email this month. Can I buy extra credits for my account?
• Why should I not use Microsoft Word to create my HTML?
• How do I set up my Target Filters?
• Why won't my Template open in IE 8?
• How long can a List Member view images in an email campaign?
• How long can List Members view my uploaded images in a campaign?
• Why does my email look differently than it does in the editor/preview?
• After editing my the "Loading" logo won't go away and in my preview I see HTML error messages. What do I do?
• Can I use image maps in my email?
• What browsers are compatible with Admail.net and Email Builder?

Accu Trak (email tracking & statistics)

• What's the difference between bounces and non-deliverables?
• Why am I not receiving any of the "Replies" from my campaigns results?
• Why doesn't my text campaign have any opens?
• I'm not receiving all of my replies, why?

Email and Spam Blockers

• Is admail.net whitelisted with AOL, Hotmail, Juno, Net Zero, Yahoo, etc?
• Why are Earthlink customers who signed up for my newsletter not receiving it?
• How do I get my email delivered to my customers who use AOL, Comcast, Earthlink, Gmail, Hotmail, MS Outlook, Netscape or Yahoo?
• What is a good example of an email to improve delivery to Comcast, Gmail, Hotmail, MS Outlook, Netscape, and Yahoo?
• What words, terms and phrases should I avoid to give my email campaigns the best chance of getting past spam filters?
• What is Bayesian filtering and how does it work?
• What is Confirmed Opt-In -vs- Double Opt-in email?
• What is a Feed Back Loop (FBL)?
• What is a SPAM-TRAP?
• Why is all CAPITAL LETTERS in my subject line a problem?

Ad Agencies & Resellers

• As a reseller I do not want to have my clients able to see the Admail.net logo. Can it be removed?
• As a reseller I do not want active links leading back to Admail.net. Can they be redirected?
• Is ADV required in my subject line?

Admail.net Company Information

• Are back issues of your newsletter available online?
• I need your tax ID or W-9?
• IRS Form W-9
• Can I wire my payment?