Frequently Asked Questions

	I can't login. I am receiving the message "Invalid User name or Password". What do I do?
First verify you are using the correct email address and password and that your account has not expired. Did you click "I forgot my password? The password is case-sensitive. Make sure you type it as originally entered. It's possible that your Caps Lock is turned on, or was on when you entered your password. Try pressing it once and entering your password again. If this fails you can get a new password by clicking on the "I forgot my password" link on the login page. You will be asked to enter your email address. The system will generate a new password and send it to you. Verify your account has not expired; go to Account tab, Home Page, under Your Account Information see expiration date, if your account has expired simply click Upgrade or Renew this account. After completion you will be able to login. If you already clicked on "I forgot my password", the system sent you a new password. Just look for the email, you may need to look in your spam folder for it. Once you login with the new password, you can click on the Change Password link (at the top of your screen)to change it to what ever you want.

I can't login. I am receiving the message "Invalid User name or Password". What do I do?

First verify you are using the correct email address and password and that your account has not expired. Did you click "I forgot my password?

The password is case-sensitive. Make sure you type it as originally entered. It's possible that your Caps Lock is turned on, or was on when you entered your password. Try pressing it once and entering your password again.

If this fails you can get a new password by clicking on the "I forgot my password" link on the login page. You will be asked to enter your email address. The system will generate a new password and send it to you.

Verify your account has not expired; go to Account tab, Home Page, under Your Account Information see expiration date, if your account has expired simply click Upgrade or Renew this account. After completion you will be able to login.

If you already clicked on "I forgot my password", the system sent you a new password. Just look for the email, you may need to look in your spam folder for it. Once you login with the new password, you can click on the Change Password link (at the top of your screen)to change it to what ever you want.

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