Frequently Asked Questions

	How can I get my customers name to appear in my email message? Sometimes referred to as Mail Merge or Personalize.
You may personalize your email in the subject line and in the text or HTML body of your message. The available information includes the email address, first name and other fields from your list member profile. It is possible to provide a fallback, or default value for the instances where a List Member has not provided the requested data. Look for the link that says 'Personalize this E-mail' or 'Personalize this Subject' while creating your email in Email Builder. A box will appear to provide step by step instructions on generating the code you need to insert the personalization in your email. Examples: To insert the first name- %%FIRST%% The default for first name would be 'Customer'- %%FIRST:Customer%%

How can I get my customers name to appear in my email message? Sometimes referred to as Mail Merge or Personalize.

You may personalize your email in the subject line and in the text or HTML body of your message. The available information includes the email address, first name and other fields from your list member profile. It is possible to provide a fallback, or default value for the instances where a List Member has not provided the requested data.

Look for the link that says 'Personalize this E-mail' or 'Personalize this Subject' while creating your email in Email Builder. A box will appear to provide step by step instructions on generating the code you need to insert the personalization in your email.

Examples:
To insert the first name- %%FIRST%%
The default for first name would be 'Customer'- %%FIRST:Customer%%

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